FAQs
Stuck on something? We’re here to help with all your questions and answers in one place.
How much is shipping (and what about Perth)?
Stretched tram scrolls ship Australia-wide at $40 small, $50 medium and $60 large; rolled canvases are cheaper at $30 / $35 / $40. Perth Metro (postcodes 6000-6199): because we print in Perth (Booragoon), delivery is charged at our standard delivery rates (stretched or rolled). Free pickup from our Noosa (QLD) or Booragoon (Perth WA) studios is always available.
What is a stretched / unstretched destination scroll?
We offer the choice of either stretched or unstretched (rolled) tram destination scrolls, the difference is whether the printed canvas scroll has been mounted onto a timber frame. A stretched tram scroll means that the canvas is tightly stretched over a solid, kiln dried timber frame and is delivered ready to hang straight on the wall.
An unstretched scroll is just the printed scroll without the timber frame, this is delivered rolled in a tube, the reason people usually chose unstretched tram / bus scroll is either to hang the scroll over a rail / post making the scroll a tram / bus banner, or to send overseas.
How many lines should i have on my destination print?
We recommend between 11 and 16 lines although we can always create customised designs to accommodate almost any specific requirements! 14 lines is ideal. The modernista style bus and tram scroll can accommodate anything from 30 to 40 lines depending on how long they are.
How long will it take to deliver my bus canvas?
The standard turnaround is 7- 10 days, WA & NT take around 2 weeks, however for a nominal extra fee we can offer an express service that can get your scroll to you in as little as 24 hours.
How do I design my own tram destination scroll?
You simply complete the form on the ‘design your own’ page and submit it, or email us directly.
How much is delivery?
$40 for a small, $50 for a medium & $60 for a large in Australia, depending on the size. Local pickup from our Noosa QLD or Booragoon WA studios is free. We also deliver overseas — please contact us for international rates.
Can I pick up from your studio?
Yes — free local pickup is available from either of our two Australian print facilities: Noosa, Queensland and Booragoon, Perth WA. Choose "Local pickup" at checkout. We’ll email you when your scroll is ready to collect.
Do you deliver overseas?
Yes, we deliver both stretched or rolled or unstretched tram scrolls/custom prints all over the world, for low prices, please the shipping details page here for prices.
Is my tram destination scroll delivered ready to hang on the wall?
All Australian orders arrive fully ready to hang — every stretched scroll comes with the canvas already mounted to its timber frame, with hanging hardware already fitted to the back. Simply use a single hook or two wall anchors. International / overseas orders may not always be fully assembled — overseas shipments sometimes ship rolled or partially disassembled to reduce freight cost, and assembly instructions are included in the package.
How much do the stretched canvas prints weigh?
The small size is about 2kg (on the wall)
The medium size is about 3kg (on the wall)
The large size is about 5kg (on the wall)
How do I pay?
We accept Visa, MasterCard, Amex, PayPal or bank transfer.
What materials do you use?
We use premium, museum-grade canvas, 390gsm, UV resistant inks and the recognised market-leading printing technology, an Epson 11880 wide format printer, Kiln-dried, high-quality timber stretcher frames on all our bus canvas artwork.
How long will it take to print my tram and bus scroll?
Your finished tram scroll will be ready for despatch within 3 working days however we often have them ready and delivered much quicker. If you need your custom bus canvas urgently let us know and I’m sure we can help.
Why are your personalised art prices so good?
We are part of the Blue Horizon Prints group and have a reputation to maintain for providing premium quality at unbeatable prices. All canvas scrolls are made in Australia. We specialise in the highest quality personalised art.
What kind of canvas do you print on — is it real cotton?
Yes. All of our Australian canvas print orders are printed on premium 100% cotton canvas — a genuinely higher grade than the poly-cotton (polyester-cotton blend) that a lot of print companies use. 100% cotton gives a finer, tighter weave, richer and truer colour, a beautiful matte finish, and superior archival longevity, so your piece looks its best and lasts for years without cracking, sagging or fading. It also makes our canvases a lovely choice for a 2nd (cotton) wedding anniversary gift — a genuine 100% cotton keepsake. Please note: canvas orders shipped to addresses outside Australia are produced locally at the destination on poly-cotton canvas.